morellstudios.com 27 TERMS AND CONDITIONS 3D Logo Production Vector logo artwork is required via email with all orders in the following formats: ai, eps, dxf or cdr, unless customer logo is already on file. Logos submitted in other file formats may require a setup charge to convert to a vector file. Logo files should be transmitted electronically to email@example.com. All logos being converted to 3D will incur a minimum set-up fee of $450 depending upon logo complexity and size. Ceramic Production Guidelines Initial $35 set up fee for new logos and tournament text. Please send logos in .eps format. Prices shown include one carved logo and text. Additional set up fees may be necessary for special orders and multiple logos. Production times are two to three weeks AFTER artwork is approved by customer signed proof. Custom orders cannot be returned or cancelled once production begins. Proofs An engraving proof in PDF form will be emailed to the customer prior to commencing work. In order to meet typical delivery times, customer approval via email is necessary within 48 hours of receiving the proof. Work will not commence until the customer approves the proof via email. Accuracy of information and correct spelling is the responsibility of the customer. Lead Times Most standard plaques and awards are typically shipped within two weeks of signed proof. Plaques and desktops containing 3D logos typically ship within six to eight weeks of order depending upon logo complexity and customer approval of our proof. Complex custom projects that require approval of drawings, such as Recognition Panels, Perpetual Bases and Pedestals, typically ship within eight to ten weeks of customer approval of our proof and receipt of deposit. Rush Orders and Shipping Always communicate your order deadline to your sales associate. Rush orders may incur an additional charge and if necessary, overnight shipping costs will be added to the final order price. Freight terms are FOB factory. All orders are typically shipped via UPS ground or common carrier unless otherwise requested. Special packaging or crating charges may apply to oversize products. Customers should inspect all products within 24 hours of delivery. Please report any products damaged in shipping to customer service at firstname.lastname@example.org within 24 hours of delivery. TERMS OF SALE AND PAYMENT TERMS All orders are subject to approval and product availability. Product prices and specifications, no matter where listed are subject to change without prior notice. Standard payment terms of 30 days with prior credit approval. A 50% non-refundable deposit is required on all orders in excess of $4,000.00. Payment may be made via check or credit card. Cancellations cannot be accepted after product customization commences or for special order products. Taxes will be charged where applicable unless customer provides a tax-exempt certificate. CUSTOM 3D LOGOS Our 3D medallions and logos are created by Pat Morell and his staff. Pat hand carves the logos to create a model. He creates a mold from the model to cast the individual pieces. The pieces are hand painted in color or antiqued in a gold, silver or bronze finish.