Vector logo artwork is required via email with all orders in the following formats: ai, eps, dxf or cdr, unless customer logo is already on file. Logos submitted in other file formats may require a setup charge to convert to a vector file. Logo files should be transmitted electronically to firstname.lastname@example.org.
Vector files are to be provided as described above. All logos being converted to 3D will incur a set-up fee depending upon logo complexity and size. Typical 3D set-up fees are $350.00, but may be higher based on the complexity of the actual logo.
When a Recognition Panel or Perpetual Base is ordered that will display years of history, the history should be submitted in a Microsoft Excel spreadsheet clearly listing all information to be engraved, such as: year, first and last names, etc. Correct spelling of all names is the responsibility of the customer.
An engraving proof in .pdf form will be emailed to the customer prior to commencing work. In order to meet typical delivery times, customer approval via email is necessary within 48 hours of receiving the proof. Work will not commence until the customer approves the proof via email. Accuracy of information and correct spelling is the responsibility of the customer.
Most standard awards are typically shipped within two weeks of order. Shadow boxes, wall mounts and desktops containing 3D logos typically ship within six to eight weeks of order depending upon logo complexity and customer approval of our proof. Complex custom projects that require approval of drawings, such as Recognition Panels, Perpetual Bases and Pedestals, typically ship within eight to ten weeks of customer approval of our proof and receipt of deposit.
Always communicate your order deadline to your sales associate. Rush orders may incur an additional charge and if necessary, overnight shipping costs will be added to the final order price.
Freight terms are FOB factory. All orders are typically shipped via UPS ground or common carrier unless otherwise requested. Special packaging or crating charges may apply to oversize products.
Customers should inspect all products within 24 hours of delivery. Please report any products damaged in shipping to customer service at email@example.com within 24 hours of delivery.
Painted and finished products, such as 3D logos and custom carvings will display a certain amount of variability and artist's license. Small bubbles, chill marks and other variations are inherent in crystal and glass and do not constitute product defects. All product sizes are approximate as handcrafted products may result in slight size and color variations.
All orders are subject to approval and product availability. Product prices and specifications, no matter where listed, are subject to change without prior notice. Standard payment terms of 30 days with prior credit approval. A 50% non-refundable deposit is required on all jobs in excess of order total of $4,000.00. Payment may be made via check or credit card. Cancellations cannot be accepted after product customization commences or for special order products.
Taxes will be charged where applicable unless customer provides a tax exempt certificate.
The authorized use of provided trademarks and copyrights are the responsibility of the customer. The logos, designs and trademarks shown have been produced as examples of the types of customization available. They are not presented for resale and are not intended as product or brand name endorsements by or for the trademark owner.
Our products may contain chemicals, known to the State of California, to cause cancer and birth defects or other reproductive harm. For more information: www.oehha.ca.gov/prop65.